• Hype Cycle for Communications Service Provider Operations - 2019
    • On the Rise
    • At the Peak
      • Network Slicing
      • Software-Defined Networking
      • Customer Journey Analytics
      • Digital Experience Platforms
      • Open-Source Adoption
      • API-Based Digital Commerce
      • Digital Business Technology Platform
      • Bimodal IT Operations
      • Recurring Revenue Management
      • CSP-OT Software as a Service
      • Predictive Analytics — CSP
    • Sliding Into the Trough
      • CSP AI
      • Network as a Service (NaaS)
      • Enterprise Information Management Programs
      • Managed SD-WAN
      • Services Co-Creation
      • Web Real-Time Communications
      • Network Function Virtualization
      • Data and Analytics Services for Enterprises
      • Data Lakes
      • Software-Defined Infrastructure
      • Cloud Service Brokerage
      • Multichannel Marketing
      • Dynamic Discounting
      • Integrated Policy and Charging Control Solutions
      • Enterprise App Stores
    • Climbing the Slope
      • Managed IoT Connectivity Services
      • Multisourcing Service Integrator